Angels On Call is proud to celebrate National Hispanic Heritage Month (September 15 – October 15) and is committed to fostering growth, engagement and highlighting the contributions of Latinos and the positive impact made in our communities. We sat down with Jexsaida Flores to get her perspective on work, her culture and the people who make a difference in her community and life.
Name – Jexsaida Flores, Regional Operations Manager at Angels On Call in Central Pennsylvania.
Q? What is Your Role at Angels On Call?
A: “I am responsible for overseeing four offices within the Central Pennsylvania area including training all new hires for administrative roles, mentoring, supporting and guiding my team to success. In addition, I am also responsible for the compliance and implementation of new processes and procedures. Most importantly I focus on ensuring that my team is providing quality customer service and support to our clients and caregivers, and in turn that we are providing quality care to our clients.”
Q? How long have you been with Angels On Call?
A: 2 ½ years
Q? Most memorable moment with Angels On Call?
A: I have many, but the two that stand out the most is when we started a new client. The client called the office right after the caregiver finished her shift to thank us for sending her such a perfect matched caregiver. In fact, she called her “An Angel” and it made her day. This is why we come to work. It’s a gratifying feeling for me. Our goal is to always match the best caregiver with our clients based off of needs and preferences, but when we get to hear the joy we brought to someone’s day and life, it makes all the difference.
There was another moment that I was very proud of. Not to long ago, we hired a caregiver who was absolutely loved by every client she provided services. After a short period of providing care, we were able to promote her to an administrative role within our company. Providing these opportunities for our caregivers to grow and learn within Angels on Call is something I am very proud of and is one of my favorite things here at Angels on Call. Everyone is worth a chance! We all start somewhere, and I love when Angels on Call is the place where careers begin!”
Q? You come from a rich and colorful Puerto Rican heritage, something that you are very proud of. Is there a special food dish that you love to make?
A: Mofongo is oh so yummy! It is a Puerto Rican fried plantain-based dish. My family just loves it and my husband is a great chef so that’s always a perk! Here is the recipe and instructions.
- 4 Green Plantains
- 2 slices of bacon
- 3 garlic gloves, mashed
- 4 teaspoons of olive oil
- 2 cups of frying oil
- Chicken broth (optional for using to mash the plantains and help smoothen)
- Heat oil in large port
- Peel the plantains, cut them into 1 ½ inch slices
- In small batches, fry plantains till they are golden brown (approximately 10 min) at medium-low heat
- Make sure to turn plantains as they cook
- Do not brown the plantains too much, as you want them to stay soft and easy to mash
- Remove plantains from the oil, and place in a large bowl
- Mash plantains
- Add some mashed garlic, butter and salt, along with crumbled bacon into the plantains (Optional: add chicken broth little by little to your liking)
- Once you have mashed all the plantains, mold them into a shape of a sphere using your hands
- Serve with your choice of shrimp or favorite meat.
Q? Who do you admire/look up to in your community and why?
A: In addition to the work we do at Angels On Call there are many people who make a difference in our community. I admire Craig Poole, President of the DoubleTree by Hilton. Craig continuously supports the people of the Reading community. He is committed to hiring people from within the community, especially those who don’t have the means to make it to work outside of the city because of distance and transportation. Craig has also made sure to live by the motto of “People Deserve Second Chances” giving resident a second chance at life and improve their skills and abilities. Craig has always stood up for the Reading community.
Jex and her family live in the Reading area. She loves spending time with her family outdoors and staying active.
We Salute You for all that you do!